TalkPad is a communications platform that businesses (“Customers”) use to send and receive messages, including SMS/MMS. This Privacy Policy explains how TalkPad collects, uses, and shares information from (a) people who use our website and platform, and (b) individuals who receive messages sent by our Customers through TalkPad. When a Customer sends you messages through TalkPad, the Customer is the sender of the messaging program, and TalkPad processes information on the Customer’s behalf to deliver and manage those messages. Consent is collected through the opt-in flow used by that Customer’s messaging program.
TalkPad is a business communications software platform used by businesses to manage customer SMS/MMS messaging, phone communications, hosted opt-in forms, consent records, and message delivery.
When this Privacy Policy is linked from a business’s SMS/MMS opt-in form, it applies to the SMS/MMS messaging program for the business named on that opt-in form, powered by TalkPad. The business named on the opt-in form is the sender of the messages, and TalkPad acts as the software/service provider that processes messaging data on behalf of that business.
If you opt in to receive SMS/MMS messages from a business using TalkPad, we may collect your mobile phone number, name, opt-in date and time, opt-in method, messaging campaign, message history, delivery status, and related messaging records. This information is used to deliver and manage transactional, informational, and customer care messages that you agreed to receive from the business.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP.
Mobile information, including mobile phone numbers, SMS opt-in data, and SMS consent records, will not be sold, shared, rented, or otherwise disclosed to third parties or affiliates for their marketing or promotional purposes.
We collect personal information in the following ways:
Opt-In Information (Message Recipients): When you opt into receiving messages from a business using TalkPad, you may provide your mobile phone number and (optionally) your name or other information. We may also record the date/time and method of your opt-in, and the messaging program or campaign associated with it.
Message & Usage Data: We may collect message-related data such as sender/recipient numbers, timestamps, delivery status (e.g., delivered/failed), carrier information, error logs, and (if a tracked link is used) link clicks.
Platform Account Information (Customers/Users): If you create or use a TalkPad account, we collect information such as your name, email address, phone number, company details, user role, and support communications. If you purchase paid services, we may also collect billing contact details and transaction records (payment details are typically handled by our payment processors).
The personal information we collect is used to:
Deliver and manage messages that you or our Customers have asked us to send, including transactional, informational, customer care, and other messages based on the consent you provided to the sending business.
Operate, secure, and provide the TalkPad platform (including troubleshooting, fraud prevention, compliance, and customer support).
We do not sell your personal information. We do not share your mobile phone number, SMS opt-in data, or SMS consent records with third parties or affiliates for marketing or promotional purposes.
We may share information with:
Service Providers: Vendors that help us provide the platform and messaging delivery (e.g., communications providers, carriers, hosting, analytics, and support tools) solely to provide services to TalkPad.
Our Customers: If you receive messages from a business using TalkPad, that business may access your contact information and message history within its TalkPad account.
Legal/Compliance: Authorities or other entities if required by law or to protect our rights and the safety of others.
Mobile information (including phone numbers) and SMS opt-in consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.
We retain personal information for as long as necessary to provide the TalkPad services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the requirements of our Customers and applicable law.
If you receive SMS from a business using TalkPad (Message Recipients): You can opt out at any time by replying STOP. For help, reply HELP.
If you have questions about why you are receiving messages or want your information removed from that business’s list, contact the business that messaged you. Message frequency may vary. Message and data rates may apply.
If you use a TalkPad account (Platform Users/Customers): you may request access, correction, or deletion of your account information by contacting us at contact@talkpad.net, subject to legal and contractual limits.
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the Last updated date at the top of this policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at contact@talkpad.net
